SalesMantra is a unique online CRM tool which helps to improve sales and service activities and make end users to management more efficient in their routine work. SalesMantra provides very simple yet very useful integration of both sales and service module. It helps management to take tactical and strategical decisions. It tackles various business pains.
or Web based CRM Software is a software solution to manage all
customer’s business relationship where there is no Hardware or
Software is located on Customer’s side. The CRM Software is
generally hosted on server’s that are maintained and managed by
third parties. The CRM Software can be easily accessed through a web
interface and no need to load the software on PC or Laptops.
of the benefits of online CRM are:-
can be accessed from any device which has internet connection.
An effective CRM has
to be adopted and implemented by all users in an organization as data
entered in it will only be useful when all the information are
entered in it. Having a online CRM means any employee can access his
data from anywhere with just having an internet device like laptop
and update all the information which in turn provide up to date
accurate information in the database.
Implementation And Maintenance Cost
As online CRM are
hosted on Cloud Server there is no need for any specific Hardware or
Software implementation which reduces the cost.
organization don’t have their own specific IT team so if server
based CRM Software is to be chosen then it will add extra cost to
maintain the sever.
As online CRM does
not need any particular Hardware or Software, implementation time is
related to Online CRM is less.
As there is no need
of any additional Hardware or Software in Online CRM and the charges
are to be paid on annually basis it can be assigned as operational
With Online CRM the
service provider upgrades the CRM Software at no extra cost as it
part of the service which he is providing, unlike as in on-premise
solution where you have to always keep your CRM Software upgraded
and hardware supporting it also be upgraded. With online CRM there is
no need to worry about maintenance of Software.
Adding of extra user
is easy as contrast to on-premise CRM Software. The new user can log
on instantly with just an internet connection.
can access their data from anywhere.
As in the case of
on-premise CRM Software where user has to have software loaded into
his Laptop or PC to access his user account whereas in the case of
Online CRM he can access his account from anywhere with a device
having a internet connection.
Online CRM can be
customized accordingly to the need of the organization and
customization is generally not a difficult task as with on-site CRM
Back up of data is
also easy with Online CRM as with one click you will have all your
sales data with you where as for on-site CRM unless you have an
automated solution backing up of data can be a tedious task.
can be concluded that for medium to small organization, Online CRM is
by far the most cost effective way, when they don’t have their own
dedicated IT team. Nearly all Online CRM Software handle all the
requirements like contact management, sales enquiry, service
management etc. Now it’s up to the organization to choose from the
available CRM Solution which will meet their requirement, and at same
time allowing flexibility and the function required now and for the
future which are beneficial for their business.
the competition is hotting up, it is becoming increasingly difficult
to retain and control the people working with the organization, in
spite of the employee cost being high.
The cost of doing
business with a new customer is five times the amount of doing
business with an existing customer. While new customers have to be
developed, the existing customers are to be nurtured for realizing
their full potential.
The cost of doing nothing to avoid
losing opportunities and customers and reduced employee productivity
works out to phenomenal amounts and may even negate the efforts being
made. The management needs to have an overview of the existing
customer and prospect base so as to enable them to constantly change
their business practices to continue to come upto their expectations
by continuously knowing the pulse of the market in an ever changing
The employees on the one hand are needed to be
continuously supported to enable them to do their business
effectively, the management on the other hand, should be able to
oversee what each of the persons is doing, so as to enable them
derive full value of the monthly salary bill.
is possible to solve these complexities, thru use of CRM software
A complete end to end CRM software solution
• Puts your
process in place day 1 • Provides work schedule- appointments/my
diary • Central repository of sales documents • No more
report writing for sales reps- system generated reports • Alerts
to prompt pro-active action • Provides effective complaint
management • Resource optimization • Complete customer/
product history on a click • Service engineer skill level
assessment • Highly scalable and viable for small as well as
large teams • Simple, User friendly and Cost effective
solution • Immediate Implementation • No hardware or
software to buy or maintain • Web capabilities to access from
anywhere, anytime. Business
Increase revenues • Reduced cycle time to sell • Reduced
avg. turnaround time • Improve customer response /
relationship • Work anytime from anywhere • Faster
communication with team • Make strategic business decisions
based on MIS
1. The company has its presence across varied locations so it becomes difficult to track the activities of different sales personnel as well as agents across these different locations without the aid of a centralized solution. (as different sales persons have a set of agents as a team and they work to close the deals). A set of 20 sales persons who handle 2000 agents(mostly individuals) and further those agents deal with around 2,00,000 customers. 2.The line of Business requires multiple dealings with the customers as there are different policies/products being offered to the customers. The complete history of all Communications / Discussions must be immediately available whenever required, policy details, 3. A proper format for the sales agents to enter the data for the sale made or new leads generated. 4. Different sales personnel often spend their time on the same sales call as there is no toll to check the duplicity of the sales call.
5. Generation of leads through mass emails, promotional campaigns, etc.
6. Reports generation through which performance of sales persons/agents can be measured. 7. As the company’s sales team is highly qualified, their non productive time should be minimal. The sales team must be supported with instant availability of all information with regards to customer, prospect and products.
8.Analyzing the exact needs of the customers in terms of features and value and maintaining the record of the same.
9.Generation of critical reports like branch order report, target v/s. achievement report, sales funnel report, order Vs collection report etc become very time consuming and cumbersome due to non availability of the data at a single place.
10. Since the organization is known for its services, prompt services should be provided to all the customers through efficient complaint tracking, assignment of skilled service engineers resulting in prompt resolution of the problem.
11.The detailed analysis of customer complaints should be continuously available to improve the product.
12.The sales & service personnel to be made productive as soon as possible from the date of joining.
1. The software enables the company to monitor the prospects/customers by providing complete customer / prospect details. Each visit and communication is meticulously recorded by the sales persons/agents at the end of the day within no time. 2.Centralized repository of the software enables the users / executives to have access to all details of the products/policies as well as competitors. There is no need for the user to do any further interaction in this regard.
3.Agent wise database management can be done so that each agent can get a clear picture of his contacts, and the sales person is also able to see the reports of agents working under them.
4.Clear sales funnel is generated on real time basis by a simple provision of entering order closing date and quote value in the prospect details form. 5. The sales person’s non productive time like writing of daily sales report, finding out the desired information, discussing with the manager, etc. is totally eliminated by the effective use of the software. The employee productivity is improved as the software enables him to do multitasking at the same time.
6.The software helps the management by getting periodical feedback from the customer for the services provided to them. 7.The complaint management module of the software enables faster resolution of customer complaints by adequate reporting mechanism of all calls, allocation/ pending with each employee, expense incurred by him, detailed analysis of customer complaints, complaints history of each of customer, etc.
8.All the critical reports are available to the top management with a single click thus facilitating in taking timely decision on critical business issues. 9.The system does not permit creation of duplicate sales call, thus keeping a check on redundancy of data.
10.Mass mailers can be sent to the prospects through the campaign feature of the software
It’s a true fact that
your products are required by many industry types in different
purposes in their factories, offices, etc. In fact, even a small
cluster at an industrial township, will have a number of prospects,
who could use your products.
The market for your
products thus is immense and the sales turnover depends upon our
ability to contact as many prospects as possible.
In order to derive
maximum benefits from the sales force employed, we need to support &
control the sales team continuously.
In the absence of a
proper tool in this regard one could face the following problems:
One may not have
detailed report about the efforts put in by the employees. The
manual report writing is very time consuming and very little
rewarding because of time loss & efforts involved in going
through the same.
One may lose his
data in case the employee leaves the organization with his diary
where he has noted the total details of the clients he deals with.
Details about the
sales order, customer, prospects, etc have to be searched resulting
in waste of valuable time.
In this kind of
situation, one loses upon many selling opportunities, where his
competitor moves forward & snatches the deal.
This is a genuine
business problem & you must be looking for a solution for this.
Fortunately there is a simple solution available.
We have a specialized CRM
for your organization which is very simple and easy to use. The
software is implemented by us and we provide training and support
through out the year. It will help you in organizing your sales team
and the work being done by them on regular basis. Data once fed into
the system and no one can delete the name of the enquiries from the
The cost of the software
works out to roughly around 2.5% of the total cost spent by you on
each employee. This you will appreciate is a very small amount to pay
to regulate and control the sales team, on whose success, the total
success of the company depends.
We are very confident
that with the help of our software, you will be able to realize full
value of the money spent by you. You will be able to get better sales