10 Reasons confirming your need of a proper “SERVICE / COMPLAINTS MANAGEMENT SYSTEM” You need it because 1. You want to retain your existing customers as the cost of incurred in getting a new customer is 5 Times higher than the cost incurred in retaining an existing customer. 2. You want to smartly allocate a service call to your service personnel on the basis of their work load, skill-set and locations. 3. You want to identify the products which are getting repeat complaints’ to improve your product development function. 4. You want to delete the column of Lost Orders from your books of accounts due to untimely attending or non-attending of complaints. 5. You want to find out how many of your customers
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Showing posts from March, 2012